Privacy policy
This policy explains how contact information and business details may be used when a visitor asks for instrument selection, calibration planning, or technical support. The purpose is to keep communication relevant to the request while protecting information that belongs to the visitor's organization.
Forms on this website may ask for name, email, phone, company, country or region, measurement topic, and project notes. Visitors may also provide instrument categories, model families, asset lists, calibration dates, maintenance constraints, or application details. Business users should avoid submitting confidential production data, controlled technical drawings, personal identity documents, or regulated information unless a separate written process has been agreed.
Information is used to respond to the request, route it to an appropriate commercial or technical contact, prepare a quote, discuss service intervals, and keep a record of the conversation. If a visitor describes an application, the information may be used to identify product categories, documentation needs, or follow-up questions. It is not necessary to provide every detail at the first contact stage; the safest path is to provide enough context for routing and then share sensitive records through an approved channel.
Request details may be shared with personnel or service partners who need the information to respond. Records may be retained to support order history, service continuity, calibration planning, and dispute resolution. Retention periods can vary by business need, legal requirement, and the nature of the request. When information is no longer needed, reasonable steps are taken to remove it from active business use or reduce it to a form that no longer identifies the submitter.
The website may use standard technical data such as browser type, page activity, approximate region, and search terms to maintain site function and improve navigation. These signals help identify broken pages, common product interests, and form performance. They should not be treated as a substitute for the details a visitor chooses to provide in a request form.
Visitors may request correction of contact information, ask for a communication preference to be updated, or request deletion where appropriate. Some records may need to be retained for legal, order, service, or security reasons. To make a privacy request useful, include the email address used in the original communication and a clear description of the change being requested.
Data handling question
If a request involves sensitive plant, product, or asset information, use this form to ask for the right submission path before sending the full technical file.